Important Order Information

IMPORTANT INFORMATION:

If you have purchased a Warn VR EVO from Jeepey Ltd or Storm Jeeps since 2019 and have not received an email from our Sales Team before the 23rd June, please contact us immediately:

We have been made aware of the defect which exists in the handled remote-control device that was sold with the WARN VR EVO Winches. Please note this recall applies only to the remote controls and not the winch itself. 

WARN have identified a defect in a small number of remotes which may have been exposed to or submerged in water, the exhibited failure can result in unintended winch operation, which may increase the risk of injury. 

The Jeepey Limited team are taking the recall and the increased risks very seriously working with both WARN and the UK distributor to work with customers affected. Below are the models affected with the part numbers. 

• P/N 103250 – VR EVO 8
• P/N 103251 – VR EVO 8-S
• P/N 103252 – VR EVO 10
• P/N 103253 – VR EVO 10-S
• P/N 103254- VR EVO 12
• P/N 102355 – VR EVO 12-S
• P/N 104218 – S/P Remote & Control Module 

We would ask you to follow the instructions on the attached document and if your remote is affected with corrosion take clear pictures and send them back to us via email with the model of your winch and the serial number so we can then arrange a replacement. 

Regarding new winches steps have been taken by WARN to ensure checks are complete before they leave the warehouse and it is our understanding that they are looking to release a waterproof remote in the future. 

All queries to our dedicated email address [email protected]. 

Jeepey Team: 

As much as our business is returning to pre-pandemic levels of efficiency, the legacy from the pandemic is still affecting many of our business partners, suppliers, transport and couriers with stock and staffing issues. 

Every week there seems to be new external challenges coming our way attempting to disrupt business, and the supply chain.

Please bear with us if we don't have your part in stock as quickly as expected, or your delivery takes an extra day to arrive, please be patient. We are working very hard to provide the best customer service possible under these difficult trading times. 

We have some great offers on our Jeep Spares stock from All Makes, all parts are available for immediate delivery, including many discontinued parts for Wrangler, Cherokee, Grand Cherokee and Patriot. Check out our wide selection of Mopar service parts for Renegade, many at less than half the retail price, visit our webshop for further details.

The Jeepey Team are committed to providing you with great service, tech advice, competitive pricing, however when placing your order please take note of the following notices on our shop: 

• Immediate Delivery - The part is in stock at our UK Warehouse and will be dispatched the same working day if the order is placed before mid-day. Orders placed after mid-day will be collected the following working day. The majority of orders will be delivered to the customer the next day working day, however, we depend on our couriers to meet their delivery targets for this to happen. If your order does not arrive within the expected time frame, most of our deliveries come with a tracking code, this will enable you to check the delivery status. 

• Special Order - These parts have to be ordered from the manufacturer and will take longer to arrive with you, normal circumstances will take between 7 to 21 days, some parts they will take longer, and could be temporarily unavailable or discontinued . To help ensure a speedy delivery of your order, parts on your order could be substituted with the equivalent part from an alternative manufacturer. You will be notified before your order is processed and given the option to cancel before any payment is processed. Please Note: Non Stocked, buy in products are non returnable unless there is a warranty failure.

Pricing Policies:

Some of our prices could be subject to change after your order has been placed, this will be due to a manufacturer's unexpected price rise, increased import tariffs, surcharges, fuel price increases and handling fees from our couriers. Unfortunately, due to these increased charges, we will no longer be able to absorb additional surcharges for non-mainland (Highlands and Islands) shipping costs. You will be notified if there is a price increase to your order or increased shipping fee, you will have the option to cancel your order with a full refund.

Export Orders: 

Regarding export orders, there are still ongoing issues with Customs, therefore, we are looking at each order individually, and we will contact you by email with further information. All export customers must be aware that some items on the order may incur import duties and tariffs when they arrive in a foreign country.

Visiting Jeepey and Storm 

Some people are still worried or are more vulnerable to the COVID virus, therefore, we respectfully ask you to follow the guidelines below when visiting our premises:

• Customers can view our sales vehicles, and collect pre-booked orders, by appointment.
• We request all visitors sign in at reception and use the hand sanitiser provided. 

All the best from the Jeepey and Storm Team

Updated 14th June 2023