Important Order & Covid Information

IMPORTANT INFORMATION AND UPDATES

We are pleased to confirm we have moved to our new offices, warehouse and workshop at Newport, East Yorkshire.   

There are positive signs that the global automotive parts production is slowly returning, and the import customs delays are now shorter. 

However, unfortunately, once again we are facing new challenges because of more disruptive factors beyond our control. We are now having to operate with a reduced workforce due to staff 'self isolating' and the main holiday season is almost upon us. Similar circumstances are also facing our suppliers and delivery companies and they are warning us of disruption to their services and supplies over the coming weeks.

Therefore once again, we are asking you to be patient if there are delivery delays and a phone call takes us a little longer to answer.

To help ensure a speedy delivery of your order, there may be occasions when parts on your order could be substituted with the equivalent part from an alternative manufacturer. The replacement part will be of similar quality. You will be notified before your order is dispatched and given the option to cancel.

Regarding export orders, there are still ongoing issues with Customs, therefore, our export orders are suspended until further notice. All export customers must be aware that some items on the order may incur import duties and tariffs when they arrive in EU member states, prior to receiving their delivery.

Please note: Some of our prices could be subject to change after your order has been placed, this will be due to a manufacturer's unexpected price rise, increased import tariffs, surcharges and handling fees from our couriers. Unfortunately, due to these increased charges, we will no longer be able to absorb additional surcharges for non-mainland (Highlands and Islands) shipping costs. You will be notified if there is a price increase to your order or increased shipping fee, you will have the option to cancel your order with a full refund.

Please be reassured the Jeepey and Storm Teams will be working very hard to ensure supplies are maintained, keep you informed with tracking details and advising of any unforeseen delays and price increases.

Coronavirus (COVID-19)

From the 19th July Covid restrictions have been lifted throughout England, however, please note we are still working within following guidelines:

  • Customers can view our sales vehicles, and collect pre-booked orders, by appointment.
  • Our workshop is open as normal, and we are taking bookings for all customisation and repair work.
  • We request all visitors sign in, use the hand sanitiser at reception, and respect social distancing whilst on the premises.   

Our regular visitors - please remember we have moved to Unit 9 and 10 Wallingfen Business Park, Newport, Brough HU15 2RH

All the best from the Jeepey and Storm Team

Updated 19th July 2021

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